Customer Service

Contact us

Customer care opening hours

  • Monday - Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 16:00

Please note: Our Live Chat service is available

  • Monday to Friday: 08:30 – 17:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 16:00

On Sundays, our team is available by telephone from 10:00 – 14:00, and via all other channels from 14:00 – 16:00.

DFDS will never request personal or payment details via unsolicited messages. Please ensure to always use official DFDS communication channels.

Find answers fast in our help centre & FAQs

Many questions can be answered instantly. Our help centre and FAQs are the quickest way to get clear, up to date information about your journey. For the latest sailing information, visit our dedicated live travel updates page here.

Get help choosing routes, sailings and ticket types before you book.

Find everything you need before departure, including travel documents, check-in times, terminal addresses and what to expect at the port.

Get clear guidance on pet travel, cabin and kennel options, and accessible travel

Learn about payments, vouchers, refunds and what to expect if your plans change.

Find out how to report lost items and how we can help reunite you with your belongings.

Reset your password or get help here if you’re unable to sign in.

How would you like to contact us?

Doria is the quickest and most convenient way to get answers to your travel questions. Simply click themessage icon in the bottom right-hand cornerto start chatting instantly.

Doria can help with booking amendments, parking prices and locations, bus transfers, pet travel, check-in and boarding times, as well as payments and refunds.

You can also reach us via WhatsApp. Once your message is received, a member of our Customer Care team will respond within 24 hours. WhatsApp is ideal for booking amendments, vehicle categories, refunds, pet travel, and check-in and boarding times.

Stay informed with the latest travel updates by following our official social media channels. It’s the easiest way to keep your journey running smoothly.

If you would prefer to contact us by email, please use the address that best matches your route or enquiry below. Our dedicated teams will review your message and aim to respond within 3 working days.

PR Enquiries For all media, press, and partnership enquiries, please get in touch with our PR team via email: dfdsteam@rochpr.com

Accessibility Requirements If you or someone in your party requires assistance, please get in touch as early as possible at the time of booking, or no later than 48 hours before departure, so we can arrange the appropriate support for boarding, disembarkation, and throughout your journey.

You can contact our accessibility team at: accessibletravel@dfds.com

If you can’t find the information you’re looking for online, our friendly team will be happy to help.

Please be aware that during busy periods, call waiting times may be a little longer than usual.

Newhaven – Dieppe

From the UK: +44 0330 587 8787

All Other Routes

0344 848 6090

Group Bookings (19 or more passengers)

Email: uk.groups@dfds.com

Telephone: 0344 902 0902

At DFDS, we’re committed to delivering the best possible experience. If we haven’t met your expectations and your issue remains unresolved, our complaints procedure is in place to address your concerns quickly and simply.

Prior to travel If you need assistance before you travel, our Travel Sales team will be happy to look into this for you. You can reach them by email at: travel.sales@dfds.com

Please include:

  • Your booking reference
  • A brief outline of your query

This will allow us to help you quickly and efficiently.

Already Travelled If you wish to make a claim due to cancellation or delay in accordance with EU passenger rights, please complete and submit the following claim form within two months of your scheduled departure date.

For customer complaints please email our customer relations team on:

We aim to respond to your complaint within 28 days.

DFDS ferry mobile app

The DFDS app is your ideal travel companion.

  • View live departures and arrival times
  • Access your booking pass
  • Keep up to date with the latest travel announcements
  • Follow your journey with your personalised itinerary
  • Find information about onboard facilities
  • Find directions to your DFDS terminals

Simply log into the app using your booking number to access these great features.

Download on Apple App StoreDownload on Google Play

Passenger information

Family on ferry sun deck with two children playing a game

Preparing for your Trip

In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.

A DFDS flag blowing in the wind on one of the ships

Timetables

Find relevant information regarding departure and arrival times here.

Terminals

Ferry Terminals

More information on all our ferry terminals, port facilities and car parking.

DFDS Pearl Seaways ship at sea

Passengers with reduced mobility

If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.

Pet travel with DFDS

Pet Travel

You are welcome to travel with your pet onboard our ships whether you book as a foot traveller or with a vehicle.

Bus transfers with DFDS

Bus Transfers

More information on bus transfers to and from our terminals.

Prices are subject to availability. Telephone booking fees apply. Terms and conditions apply.