Kundeservice

Kontakt os

Alternative ways to contact us

Alternative ways to contact us

Telephone

If you have not been able to find the answers on our website, please call us, and speak to a member our team. Please be aware that during busy periods you may experience longer than normal wait times.

Newhaven – Dieppe

Make a booking & Assistance:

From UK +44 33 058 787 87

Strait of Gibraltar - Spain

Opening hours: 07.00 am to 10.00 pm, Monday to Sunday. Telephone: + 34 956 68 18 30 Whatsapp: WhatsApp

Strait of Gibraltar - Morocco

Opening hours: 07.00 am to 10.00 pm, Monday to Sunday. Telephone: + 212 539 40 64 00

All other routes**

Make a booking & Assistance: +44 34 484 860 90

Customer Complaints

Customer Complaints

Customer Complaints

At DFDS we are always working hard to make sure your experience is the best it can be. If something has fallen below the standards you expect and we have not been able to resolve the issue to your satisfaction, we have a complaints procedure to help deal with the issue quickly and simply. We aim to respond to your complaint within 28 days.

Should you wish to contact us regarding Newhaven - Dieppe, please use the following email: customerservices.dieppe@dfds.com

For all other routes please email uk.customercare@dfds.com

Lost Property

Items found onboard that we deem to be high or sentimental value, may be held for up to 1 month, however clothing and toiletries will not be held.

To check if your item has been located, email the relevant address below with the following information: Your name, booking reference, sailing date & time, name of ship, description of your item. Once your email has been received a member of our lost property team will assist you further.

Route

E-mail

Newcastle - Amsterdam

lostuk@dfds.com

Dover - France

lostp.dover@dfds.com

Newhaven - Dieppe

FR-lostproperty@dfds.com

Rosslare - Dunkirk

rospax@dfds.com

Baltics routes

pax.lt@dfds.com

Jersey routes

lostpropertyjersey@dfds.com

Ofte stillede spørgsmål

Har du et spørgsmål til din rejse, kan du se, om du kan finde svar under alt om din rejse.

DFDS MobilApp

DFDS app’en er din ideelle rejsemakker.

  • Se afgangs- og ankomsttider
  • Tilgå dit boardingkort
  • Få overblik over de seneste informationer angående din rejse
  • Følg din tur med din personlige rejseplan
  • Find information angående faciliteterne om bord
  • Find en rutevejledning til dine DFDS-terminaler med bare ét klik

Log ind på app’en med dit bookingnummer og få adgang til disse nyttige funktioner.

De bedste til søs!

Vi er glade for at kunne meddele, at DFDS igen er blevet udnævnt til Europas Førende Færgeoperatør 2024 ved det prestigefyldte World Travel Awards.

Denne udmærkelse havde ikke været mulig uden jer, vores kære passagerer. Tak for at anerkende det hårde arbejde leveret af vores fantastiske team, som dedikerer sig til, at hver rejse er lige så enestående som den forrige.

Jeres evige støtte er nøglen til vores succes.

Prisen afhænger af ledig kapacitet med forbehold for udsolgte dage. Tillæg ved bestilling online, pr. telefon og personlig henvendelse. Vilkår og betingelser er gældende.