DFDS Customer Service
Have you got a booking already and want to check or amend it? Log in to your account.
All DFDS Ferry Routes
DFDS has one of the largest ferry networks in Europe, with routes operating to the UK, Jersey, Ireland, mainland Europe and even the Baltic regions, including major cities such as Newcastle and Amsterdam. Travel with your car and open the gateway to Europe with DFDS.
DFDS ferry mobile app
The DFDS app is your ideal travel companion.
- View live departures and arrival times
- Access your booking pass
- Keep up to date with the latest travel announcements
- Follow your journey with your personalised itinerary
- Find information about onboard facilities
- Find directions to your DFDS terminals
Simply log into the app using your booking number to access these great features.
Proudly named the World’s Leading Ferry Operator
We are also proud to announce that we have been nominated as Europe’s Leading Ferry Operator 2026 and this amazing journey continues, first and foremost, thanks to you.
To our loyal passengers who put their trust in us, our valued partners and our hard-working colleagues: this nomination is also yours. You are the heart of DFDS and today, we’d like to say THANK YOU.
Let's continue to create beautiful memories and cross the finish line together.
What can we help you with?
FAQs
Frequently asked questions (FAQs) - if your question doesn't feature in this list feel free to get in touch with our customer service team.
Contact Us
DFDS customer service will be happy to help you regarding any queries or concerns. Please get in touch!
Pet Travel
You are welcome to travel with your pet onboard our ships whether you book as a foot traveller or with a vehicle.
Timetables
Find relevant information regarding departure and arrival times here.
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Live travel updates
Check out our live updates and important information before your trip.
Ferry Terminals
More information on all our ferry terminals, port facilities and car parking.
Preparing for your Trip
In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.
Travelling with Kids
Enjoy our crossings with the entire family. Our ferries are equipped with all conveniences such as spacious family cabins, restaurant discounts for kids and much more.
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Check-in and boarding
Ensure a smooth journey when you sail with us. Find information on check-in times, required documents, security checks, and special considerations for families and passengers with reduced mobility.
Vehicle Types
Information about vehicle types you can travel with on DFDS ferries.
Passengers with Reduced Mobility
If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.
Oresund Bridge Ticket Rules
Before ordering a ticket online, familiarise yourself with the Oresund Bridge ticket purchase rules.
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Prices are subject to availability. Telephone booking fees apply. Terms and conditions apply.