DFDS Customer Service
Have you got a booking already and want to check or amend it? Log in to your account.
What can we help you with?
FAQs
Looking for an answer to a specific question? Take a look at our FAQs as you might find the answer there.
Contact Us
DFDS customer service team will be happy to help you with any queries or concerns. Please don’t hesitate to get in touch.
Pet Travel
You are welcome to travel with your pet onboard our ships whether you book as a foot traveller or with a vehicle.
Timetables
Find relevant information regarding departure and arrival times here.
Live Travel Updates
Find the very latest travel and sailing updates here.
Ferry Terminals
More information on all our ferry terminals.
Preparing For Your Trip
In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.
Travelling with Kids
Enjoy our crossings with the entire family. Our ferries are equipped with all conveniences such as spacious family cabins, restaurant discounts for kids and much more.
Check-in and boarding
Ensure a smooth journey when you sail with us. Find information on check-in times, required documents, security checks, and special considerations for families and passengers with reduced mobility.
Vehicle Types
Information about vehicle types you can travel with on all DFDS ferries.
Passengers with Reduced Mobility
If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.
Advanced Passenger Information (API)
When travelling to and from the UK, it is now mandatory to provide Advance Passenger information. Read more about the requirements.
Important onboard information
Important information about regulations, safety and satellite MCP connection onboard.
Bus Transfers
More information on bus transfers.
My Bookings
View and amend your bookings 24/7. Here it is also possible to print your booking confirmation.
Terms and Conditions
Find copies of our terms & conditions here.
All DFDS Ferry Routes
DFDS has one of the largest ferry networks in Europe, with routes operating to the UK, Jersey, Ireland, mainland Europe and even the Baltic regions, including major cities such as Amsterdam. Travel with your car and open the gateway to Europe with DFDS.
DFDS ferry mobile app
The DFDS app is your ideal travel companion.
- View live departures and arrival times
- Access your booking pass
- Keep up to date with the latest travel announcements
- Follow your journey with your personalised itinerary
- Find information about onboard facilities
- Find directions to your DFDS terminals
Simply log into the app using your booking number to access these great features.
Proudly named the World’s Leading Ferry Operator
We are also proud to announce that we have been nominated as Europe’s Leading Ferry Operator 2026 and this amazing journey continues, first and foremost, thanks to you.
To our loyal passengers who put their trust in us, our valued partners and our hard-working colleagues: this nomination is also yours. You are the heart of DFDS and today, we’d like to say THANK YOU.
Let's continue to create beautiful memories and cross the finish line together.
Los precios están sujetos a disponibilidad. Se aplican tarifas sobre reserva telefónica. Se aplican términos y Condiciones.